News for hackers. Stuff that matters.
Re:Stop measuring community engagement by crazygringo on Thursday September 08, 2022 @11:38AM (#32767175)
You might be surprised to discover that even for paid products, engagement is often still the #1 metric.

Simply because people who are engaged with a product/app/whatever are by far the most likely to be repeat customers -- to renew their subscription, to buy the new version, to adopt the next product.

Once engagement drops, future revenue dries up. A drop in engagement is the canary in the coal mine -- it shows where your business is going wrong months/years before it shows up in sales stats or renewal rates.

So actually, the metric doesn't change at all. E.g. Netflix is obsessed with engagement even though it's subscription-based rather than ad-based. Because guess who winds up cancelling their subscriptions?

Re:Stop measuring community engagement by mhall119 on Thursday September 08, 2022 @11:53AM (#32767412)
s/surprised/disappointed/

A user's engagement with your product is a great metric, because what you value is users using your product.

But for a COMMUNITY it's the wrong metric, because you don't value negative comments in your Slack no matter how many there are (in fact, the more there are the worse it is).