Oh they cite it, but it's all about cost savings. Customer service costs. By refusing to interact, a platform like airbnb saves into 7, likely 8 figures easily.

Abusers/scammers always, always know why they are banned. It doesn't help a bit to not-disclose. A google search will turn up the why of it too.

The real gain here is fiscal.

I'm beginning to think that the only response here is legislative. Make it illegal to cancel accounts without a full rendition as to why, and evidence to validate the same. Essentially, statements of "you broke the ToS" turn into "here's how you broke our ToS".

And most importantly, the ability to challenge the evidence.

To make it easy on small corps, maybe there should be a corp-size requirement. Lots of stuff (fiscal duties, for example) change over a certain size.

Very good course of action, assuming you can go viral.

What is the purpose of half-heartedly censoring the word "fuckwits", when it is immediately obvious to everyone what you are saying?

- HN doesn't ban users, or stop comments from being posted if they contain the word fuck.

- If you have moral objections to saying/writing fuck, then why even use it in the first place? Why not say something else?

- You are not sparing anyone else from the word, because we are all filling in the blanks automatically even if we don't want to.

So please tell me why you did it. I cannot think of a reason.

" But Cunningham, who believes the company only acted “because the story got so much attention,” says he hasn’t used his account since its reactivation. He believes the company sees its customers as “data points” rather than individuals. “If somebody is showing in their policies that they really don’t care about the individual, I think it’s just a really dangerous thing,” he said.

“He was removed by mistake,” the Airbnb spokesman told MarketWatch when asked about Cunningham’s case. “We reinstated his account and apologized to him for the inconvenience.” "

A heartfelt apology with some conciliatory gesture would be the absolute minimum after such injust horror story. But no. All rbnb did judging from this, is damage control of the viral story, and they even failed at that.

I'd rather stay at a best western than an airbnb 99% of the time, and policies like the above are part of it.