It's good that this is not what people expect from them then. We're still taking about most egregious examples discussed for years with documented lethal real world impact. Just like they already say in their TOS they would act on.
So it's a justice system that only gets pulled out in the event of mass social pressure? Is that supposed to be something to be proud of?
Companies started acting like they shouldn’t need to know what their clients are doing only 20 years ago and it’s given us widespread counterfeiting, scam robocalls and DDoS attacks. Of course they want to continue doing it, because they’re making money hand over fist. Doesn’t mean we should let them.
Only _some_ companies, and for obvious reasons: there is good money to be made in shady business. Playing the naivité card is apparently enough to convince some. But it's just a card, they know precisely why they are doing it, and supporting free speech ain't it.
Should ISPs proactively block certain websites to all clients under threat of leaving of a group of clients?
I think we want some companies to behave like utilities and be agnostic.
Cancel culture is when people assemble and then say things in support of a cause I disagree with- in particular, it's really bad when they petition a company or government to do something I think is wrong. It's more and more common, and it's a real threat to free speech. I think the government should ban it.
The problem is any organized body of people can start a similar pressure campaign against Cloudflare or Facebook or Reddit. It is now their job to be a complete legal system - listen to each complaint, adjudicate who is right and who is wrong, what is ethical or not, and respond. Which websites are allowed to exist, which subreddits, which ads and messages are okay and which aren't..
This is an incredibly dangerous & undemocratic precedent because those companies answer to stockholders not citizens. There is a reason the judicial system is set up the way it is, with elected lawmakers and juries of ordinary people.