I could see that happening. My experience is mostly with the awful ones for big companies. The kind that are basically like a 1990's era text adventure game where there's only like 6 things you can possibly do, but instead of listing them out they make you guess the exact right phrasing. It's like they figured out the only possible way to make a phone tree even worse than it already was.

Yup, I have had that experience as well.

I think companies with shitty chatbots would otherwise have bad support anyway, though. For companies that do care about support, chatbots can be a pretty useful tool.