> I don't know what you do about that

I refuse to answer them and wait for the next customer. I'd rather wait and sell the item passively (or not at all) than deal with answering questions for people who mostly aren't going to buy the item anyway.

I think well implemented support chatbots are amazing. They collect all the information they need upfront, and forward it to the correct person who can then quickly solve my problem.

I could see that happening. My experience is mostly with the awful ones for big companies. The kind that are basically like a 1990's era text adventure game where there's only like 6 things you can possibly do, but instead of listing them out they make you guess the exact right phrasing. It's like they figured out the only possible way to make a phone tree even worse than it already was.

Yup, I have had that experience as well.

I think companies with shitty chatbots would otherwise have bad support anyway, though. For companies that do care about support, chatbots can be a pretty useful tool.