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Re:Startup is selling tech to make call center workers sound... by xeromal on Thursday August 25, 2022 @02:22PM (#32597838)
This is what it is for me.

Take, for instance, a company like Crutchfield. Their entire call center is based out of New Jersey or something like that. The important part is that it's in-house. They are all extremely knowledgeable and powerful to help you out.

If it's out-sourced to another company or country, the result is the same. They mostly can't do anything.

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