For sure, the phone numbers issue definitely won't have helped, but the whole Elon/Twitter situation is definitely up there. Plus, as I say, it's been sort of trendy to bash them for a while: they're either not doing enough to protect people from harmful content, or they're subverting freedom of speech by, for example, banning Trump, and applying permanent, temporary, or shadowbans to other accounts. I'm not that sympathetic, but they sort of can't win.