There are no shortages of alternatives to Apple. Apple doesn't hold a monopoly on anything. They're also a known quantity -- they value form over function, are very expensive, and very hard to repair. You know what you're getting.

This doesn't mean we shouldn't ask for Apple to do better, or try to get changes made. But, I do think it's completely ridiculous to rage about repair-ability like the parent did.

Poor repairability is not usually an obvious cost when buying a laptop. And many people don't buy laptops frequently. Sharing stories like this helps people make buying decisions that are right for them, making the market work better. As you say there are plenty of alternatives, although computing platforms can be sticky (by design).

What would obviously be even better than anecdotes is some statistical data on the likelihood of failure, average cost & convenience of repairs etc. I don't know if such a thing exists - in its absence we have to make do with anecdotes.

I guess that I'm expecting everyone to know Apple's reputation, but that's definitely not the case, especially outside of tech circles; I would expect someone on this site to not be surprised with repairability & Apple.

I think sharing stories is fine, but the poster seemed to be going much further than that by seemingly trying to get revenge on Apple, which is a strange thing to do.

Statistical ownership data would be awesome. Like a graph saying that if you expect the device to last x years you should expect y costs in repairs. That could even be a selling point for tech protection plans like Apple Care.