Really? Do you read the 40 page small print for any service you use? On every cloud service it says we can do whatever we want without liability, then establishes you can’t sue - arbitration only and then says take it or leave it

> Really? Do you read the 40 page small print for any service you use? On every cloud service it says we can do whatever we want without liability, then establishes you can’t sue - arbitration only and then says take it or leave it

Yes, really! It's called contracts - don't sign it until you read it[1]. The whole point behind a subscription is that you only get to enjoy the product while you are subscribed. I very much doubt that the fine-print said anything along the lines of "some functionality is available after subscription ends".

Now let's be fair, you work for a company. Presumably, your company makes money by selling its products.

Do you really think it is reasonable that someone who purchased your product, and who agreed to the terms of purchase (price, warrantee, etc) should be able to later retroactively withdraw their agreement?

Did you actually put something like that - "Customer is free to change their mind any time after purchase and we will agree to continue providing service and/or product" - into your purchase agreement?

Do you allow your ex-customers to get more product for free because at some time in the past they were customers?

In all other business dealings, do you expect to make the other party whole just because the other party felt that it was too onerous to read the contract you provided?

If you feel that people should not be held to the contracts they signed, why bother making them sign?

I feel for you, but this is all self-inflicted; agreeing to something and then complaining that the other party is adhering to the terms of the agreement is a a very unprofessional way to behave.

[1] I don't think you were given a 40 page contract to peruse; this is the actual contract you agreed to : https://www.lastpass.com/legal-center/terms-of-service/busin.... It's 12 pages of large font. The section about Fees, billing, etc is on the SECOND page, with an extra large heading of "Orders, Fees and Payment".

Iportantly, this is not callous victim-blaming based on some legal technicality either.

The terms and the outcome are actually perfectly reasonable and expected, not some crazy unsuspected gotcha buried in fine print to ensnare hapless victims.

This is not actually a case of "You didn't read 40 pages of deliberately inscrutable legal triple-speak and so it's 100% your fault and not at all the author of the deliberately inscrutable contract."

The the outcome here is exactly in line with a surface layman understanding of the terms without reading them in detail. No way would they be able to show any sort of misrepresentation.

It doesn’t change what they’re obviously trying to do. They haven’t deleted the user data, as you would expect perhaps from that contract spiel ^ but instead hold it as a reward for resubscribing. Holding the company's ability to operate for ransom. That’s so underhanded I don’t have the words. Actually I do - Lastpass is a form of ransomware, except that you pay them before they lock you out of your data as well. By definition, that’s what they’re doing. Show me that in their stupid contract

I mean sure they slipped us a contract too long to read on a busy day, Ok, but that they’re now bending their customer over is still cause for alarm. Just because their contract says they can get away with it doesn’t mean they aren’t scum for doing it to a customer that gave them a pile of money for a simple convenience service.

I mean their whole pitch is based around them being trustworthy. They’re just waiting to stab you in the back.

Dear Mr. what-imright, I'm sorry, but this time you're what-imwrong.

.

You chose the provider. (when there were others)

You chose the service profile. (when you could have done otherwise)

You chose to under-utilize a costly service. (not their fault if you have only 30 passwords)

You fucked it up by letting the service expire. (You had all the time to prepare)

You didn't do any backups. (what's it? Five minutes, manually, on a single post-it?)

*You* have a very strange idea of what a service is. (not them)

You apparently didn't even bother reading the first two pages of the contract. (or anything else.)

You don't want to renew... (someone said: "pay up or shut up" and they're right.)

.

*You* did it all, and now you're blaming them???

Not Cool man, Not Cool.

These read like paid reviews. Something off with these comments.

> These read like paid reviews.

You think all of these people, with comment histories going back years, are suddenly all on your providers payroll?

> Something off with these comments.

Nothing is off with the comments, you're trying to convince all of us that you should continue getting service after your subscription ends. You're being very unprofessional by demanding free service, and then accusing people who point out this fact as paid shills.

I asked earlier if your company continues giving away product to ex-customers, and you haven't answered yet.

Do you give away product for free to ex-customers? I wanna know if you do, so that I know where I can signup, pay once, end the subscription and still get your service for free.

C'mon - you've thrown some accusations around here, you may as well answer the question.

Ok let me answer your stupid sponsored rhetorical question, on the off chance you aren't a shill. And you are a shill.

Yes, if the contract states on termination no access to a cloud resource, that's the deal. Technically they're within the rules they laid out and we agreed to, except that they held onto data they do not own after termination.

There are two issues. First, this is a trust me story. A company that pulls this trick can do it one single time. We will never pay them another cent, and will tell everyone that will listen exactly what they did. Their contract has a clause to fuck the customer, and they use it. Lastpass are done, and they know it. This is a "fuck the last standing customer" clause to milk what's left of a resold company with a collapsing user base and a broken outdated business model.

Second, they kept our companies sensitive secret and essential-for-operations data and refuse to give us a copy unless we pay the resubscription fee (ransom). That's a state where a terminated contract leaves them with secret customer data, and now they want a payoff. Their contract doesn't excuse them from breaking the law. That data should've been deleted, if not, it has to be accessible by law to the owner. It's Right of Access.

> Yes, if the contract states on termination no access to a cloud resource, that's the deal. Technically they're within the rules they laid out and we agreed to, except that they held onto data they do not own after termination.

You are not answering the question, which is "Does your company provide service to ex-customers?"

Does it?

*YES* it does. If we’ve taken their money in the past we’ll certainly help them, even if they’re migrating to another platform. Good business also means closing a relationship well. Then there’s an opportunity for future business, and even if they decide not to return, the personal relationships are of the highest value. You can’t see the forest for the trees. Wealth is not just about money. Successful long term strategies rest squarely on your ability to maintain relationships.

I'll bet there's a service running to protect brands from the lens of HN. They'll pay a monthly fee, and fake users with enough karma flag out unflattering stories.

Something is very off here. Where's dang when you need him?

> Ok let me answer your stupid sponsored rhetorical question, on the off chance you aren't a shill. And you are a shill.

> Something is very off here. Where's dang when you need him?

You're repeatedly making very serious accusations here, especially serious as you can see from my open comment history that I am not shilling. Are you sure you want Dang to join the conversation[1]?

I think if you post enough mentioning @dang, he might show up. I don't know if that works though - you can try.

Isn’t it baked into the concept of a subscription service that you can only use it while you have an active subscription?

I don’t think that’s fine print.