Re:Uber Rewards is ending on November 1, 2022
by pessimizer on Saturday August 13, 2022 @04:54PM
(#32453688)
> if the program was providing value, perhaps in the form of retention, then the value exceeds the loss.
This looks like a syllogism, but it is not. If something provides value, it does not mean that the value exceeds the loss. Otherwise everything useful would be profitable, like my gold toothbrush.
They must have data that their loyalty program did not improve retention to justify the costs to run the program or (as others pointed out) they must see that force loyal customers to Uber One will increase their revenue/more.