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A comment on I Insist People Use the Forums and Issue Trackers. Parent comment

Re:I Insist People Use the Forums and Issue Trackers by julienreszka on Friday August 12, 2022 @05:24AM (#32436201)
That's a feature. If people wanted those discussions to be public/indexable they would post on stackexchange or similar. Often people are asked to post their issue on stackexchange or github anyways.
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Re:I Insist People Use the Forums and Issue Trackers by senttoschool on Friday August 12, 2022 @12:05PM (#32440538)
> If people wanted those discussions to be public/indexable they would post on stackexchange or similar.

I don't think this is true. Plenty of support is being done on general chat channels that organizations have set up. These aren't private problems and solutions. The reason why Slack and Discord are often used for support is because live chat can be superior to Github and Stackoverflow in response time.

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Re:I Insist People Use the Forums and Issue Trackers by julienreszka on Friday August 12, 2022 @01:21PM (#32441474)
instant messaging is less formal with all that implies therefore the need for privacy
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Re:I Insist People Use the Forums and Issue Trackers by senttoschool on Friday August 12, 2022 @03:50PM (#32443115)
Except that it's not private. Anyone in the channel can read it. Anyone joining can read anything if they scroll far enough and has Slack premium.
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