Re:I Insist People Use the Forums and Issue Trackers
by julienreszka on Friday August 12, 2022 @05:24AM
(#32436201)
That's a feature. If people wanted those discussions to be public/indexable they would post on stackexchange or similar.
Often people are asked to post their issue on stackexchange or github anyways.
Re:I Insist People Use the Forums and Issue Trackers
by senttoschool on Friday August 12, 2022 @12:05PM
(#32440538)
> If people wanted those discussions to be public/indexable they would post on stackexchange or similar.
I don't think this is true. Plenty of support is being done on general chat channels that organizations have set up. These aren't private problems and solutions. The reason why Slack and Discord are often used for support is because live chat can be superior to Github and Stackoverflow in response time.
Re:I Insist People Use the Forums and Issue Trackers
by julienreszka on Friday August 12, 2022 @01:21PM
(#32441474)
instant messaging is less formal with all that implies therefore the need for privacy
Re:I Insist People Use the Forums and Issue Trackers
by senttoschool on Friday August 12, 2022 @03:50PM
(#32443115)
Except that it's not private. Anyone in the channel can read it. Anyone joining can read anything if they scroll far enough and has Slack premium.
Re:I Insist People Use the Forums and Issue Trackers
by squid322 on Friday August 12, 2022 @02:13PM
(#32442065)
you can export your slack and discord content already with services like this:
https://www.linen.dev/
i think this is exactly what you are asking for.
That said, I think Slack and Discord have an opportunity to create search engine indexable HTML pages for problems and solutions discussed in channels.
For example, they could have some sort of Github Issue like system inside Slack but still enable live chat. Then they could push each issue into a URL indexable by a search engine.