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A comment on Counterfeits, fraud, and theft: Why Silca changed its return policy. Parent comment

Re:Counterfeits, fraud, and theft: Why Silca changed its ret... by Nextgrid on Saturday August 06, 2022 @11:27AM (#32368936)
On the other hand, respect needs to go both ways. If a company can't be bothered to maintain a basic standard of competence in their customer support department, I see no reason to waste your own time fighting them.

I'd actually be more lenient on this when it comes to a small business, but when a big faceless corporation can't (or rather intentionally doesn't want to) maintain a decent standard in their CS department - literally the only "escape hatch" for when things go wrong - they don't deserve respect.

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Re:Counterfeits, fraud, and theft: Why Silca changed its ret... by awillen on Saturday August 06, 2022 @06:57PM (#32372342)
The problem with this logic is that a whole lot of products on Amazon (even those labeled as Prime) are fulfilled by Amazon for third party small businesses. I own one of those businesses, and getting Amazon to pay up when they screw something up or lose something is a huge pain. At my product price points of $12-30, it's not even worth my time to bother any more. For a very expensive product where it's clearly worth it, somebody's spending hours on the phone trying to get it made right.
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Re:Counterfeits, fraud, and theft: Why Silca changed its ret... by WalterBright on Saturday August 06, 2022 @06:52PM (#32372317)
Your honor is independent of the honor of the other party.
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Re:Counterfeits, fraud, and theft: Why Silca changed its ret... by pixl97 on Saturday August 06, 2022 @10:01PM (#32373230)
My time is both expensive and limited. At some point you have to shrug and move on at their incompetence.
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Re:Counterfeits, fraud, and theft: Why Silca changed its ret... by tekknik on Sunday August 07, 2022 @08:04AM (#32375825)
Your time is so important you can’t send an email? What company do you work for? Should we test their customer service?
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Re:Counterfeits, fraud, and theft: Why Silca changed its ret... by Nextgrid on Sunday August 07, 2022 @10:34AM (#32376781)
> Your time is so important you can’t send an email?

The company literally makes it impossible to "just" send an email, and even if he could send an email, in his case the first advisor was an idiot that couldn't even understand the problem so he had to explicitly try again and talk to someone else.

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