The article states some types of harm causes, and those people are struggling for an few dollars, they can’t sue Google.
I do not claim that some sort of utopia of ultimate consumer protection exists. It does not for google, nor for physical goods companies.
Yeah, lawyers are just lining up to represent those homeless folks, elderly grandmothers, and people who just don't get tech.
Except they're not.
Clearly you've never been poor.
Represent them for what precisely? The tort of not providing a good user interface?
I don't think wealth has much to do with the lack of google being sued here. Wealth may buy better lawyers, but it doesn't create grounds for a lawsuit out of thin air.
> Clearly you've never been poor.
Life often sucks and is not fair. It is not google's responsibility to eradicate poverty
In the physical goods world, there is no company that is allowed to dump products onto market and pretend like their customers do not exist. If their product cause harm to the consumer, their products will get recalled or they'd get sued.
Google has somehow allowed itself to infinitely scale their users but also infinitely shrink their liabilities/duty by binding all users to their ToS which foists arbitration on all of them.