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A comment on Ask HN: Why does the McDonalds' app require so many steps to order a Diet Coke?. Parent comment

Re:Ask HN: Why does the McDonalds' app require so many steps... by amichail on Thursday July 28, 2022 @06:45PM (#32270946)
The point is that ordering a single item like this should be fast.
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Re:Ask HN: Why does the McDonalds' app require so many steps... by jfengel on Friday July 29, 2022 @01:32PM (#32279708)
But is that really the main use case? Do people often go to McDonald's to order just one item?

If I wanted a Diet Coke, I'm more likely to go to a convenience store. The operation would be simpler: I pick up exactly the item I want from the shelf, pay for it, and leave. I don't need to wait on anybody to bring me anything. Especially for something as generic as a Diet Coke.

If I am at McDonald's, I'm expecting to order McDonald's food. As a designer, I wouldn't optimize for the case of somebody ordering just one item that they could get elsewhere.

That doesn't excuse arbitrary up-selling and obfuscated interfaces, but it doesn't surprise me that ordering a single item (especially a non-food item) isn't as fast as it could be.

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