The problem is that this specific company seems to be strong on marketing claims and light on engineering legwork. There have also been some implications that point to (in my opinion) post-indictment editing of records to gin up post-hoc probable cause in some cases. No smoking gun (ugh) to prove it but concerning.
What is known is that ShotSpotter reports seem to rarely create useful leads for police. It would hardly be the first (or second, third, fourth, et al) time someone promised to revolutionize policing only to hand over snake oil. Then when the money faucet begins to dry up some companies just can't help fabricating proof of their technology or even falsifying evidence to make sure police "see the value" in continuing to pay for it. Most police departments are being taken for a ride. Some fully understand the wink-wink-nod-nod going on and appreciate the company's "flexibility".
I don't want to base our legal system on your gut feelings. If ShotSpotter is mostly accurate, then they should have no problem releasing the requested material and proving that's the case.
Otherwise I will have to assume it's just the magic crime detection box as described above.
Now part of that might be because of the defacto police strike in response to "defund the police", but the noise went on long enough and was heard in nearby wealthy cities enough that actually motivated police forces were pushing to fix the problem and yet shotspotter proved useless.
This leads to the allegation that shotspotter doesn't actually work at all and is just there so when a hothead young cop does something wrong without thinking the police department can, after the fact, get shotspotter to gin up some probable cause.
My gut feeling is that shotspotter mostly works and is mostly accurate, regardless of what Vice reported. I can imagine how I’d build such a system and I don’t think it would be very complicated. You don’t need any powerful signal processing or AI, this entire idea was feasible 20 years ago.
And secondly, I think that if any technology is rolled out by a city in a way that’s discriminatory, that falls squarely on the city and their police department, not on the technology company that sold it to them.