Shopify to lay off 10% of workers in broad shake-up

Re:Shopify to lay off 10% of workers in broad shake-up by rvba on Tuesday July 26, 2022 @01:13PM (#32241014)

I understand what you mean. But then why cant the big tech hire support staff (looking at you Google).

Probably lots of money could be made with better support.

Microsoft seems to do it thr correct way - I worked at a "boring" company that had a lot of licenses and we had highest tier support - we found a bug in Excel (!) and they fixed it.

If you are a small fish you wont get any support and often not give money. I wonder if this doesnt add up.

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Re:Shopify to lay off 10% of workers in broad shake-up by specialist on Sunday July 31, 2022 @08:25PM (#32300298)

Hostility to (human) customer support is baked into Google's cultural DNA. (That Larry Page bit about just automating away support.)

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