Re:Call Center Industry Faces Concentration Crisis: The Impa...
by Jonesy0612 on Monday July 25, 2022 @09:14AM
(#32223793)
I like that there is a mix of insight from varied industry sources but the key intel here is from agents themselves. Noise is a potentially very costly problem.
Re:Call Center Industry Faces Concentration Crisis: The Impa...
by objectiveariel on Friday July 22, 2022 @04:44AM
(#32189912)
Most traditional approaches to voice isolation are essentially a combination of EQ and filtering, it's interesting to see an AI-based approach to the problem.