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Re:Call Center Industry Faces Concentration Crisis: The Impa... by Jonesy0612 on Monday July 25, 2022 @09:14AM (#32223793)
I like that there is a mix of insight from varied industry sources but the key intel here is from agents themselves. Noise is a potentially very costly problem.
Re:Call Center Industry Faces Concentration Crisis: The Impa... by objectiveariel on Friday July 22, 2022 @04:44AM (#32189912)
Most traditional approaches to voice isolation are essentially a combination of EQ and filtering, it's interesting to see an AI-based approach to the problem.
Re:Call Center Industry Faces Concentration Crisis: The Impa... by ddubs on Thursday July 21, 2022 @12:45PM (#32181600)
Interesting paper on how audio affects productivity and wellness.