You normally have a very even hand on the tiller. Your words are always calm and rational. You frequently kill posts that delve into disinformation and nuttery. And yet you allow fear-mongering posts and fear-mongering nitwits to continue to harm the society in which you live and the site you moderate.
What am I to think?
Pretty much everyone with strong views feels this way about HN moderation, but the specifics of what they feel (and see) are as different and as disagreeing amongst themselves as their underlying views are. We get this sort of complaint from every angle under the sun, literally every day. When you're forced to look at the problem from every perspective, you realize that the dynamic at work is completely different than what each specific perspective thinks it is. But those perspectives are awfully convincing, because the force driving the perception is so intense.
The very same intensity, of course, is what leads people to break the site guidelines in the first place, while feeling entirely justified in doing so—because, after all, one is so right and other people on the internet are so wrong. This is the dynamic we're trying, to the extent possible, to nudge discussion out of.
MuchoMaas, who you claim to have banned repeatedly, has made 62 posts in one month, nearly 10% of which you have seen flagged and then deleted, but you claim “Moderation is necessarily inconsistent because … we don't come close to seeing everything that gets posted here.”
But… you have seen it: you’ve been active in squelching a repeat offender that you well recognize as persistently problematic.
Of course, in your view, it is my cognitive bias that is causing me to see this as a problem, and not your cognitive bias that is causing you to turn a blind eye to the problem.
I don’t think I’m over-or even mis-interpreting anything: the proof is shown in your words and your actions: you are not effectively moderating the users who are using your social media platform to promote an agenda of fear and doubt.
Have the last word, Dan, because it’s evident that I’m pissing into the wind here. If anything, I expect I’ve only managed to entrench you deeper into supporting the FUD crew. What a shame.
What I’m saying is maybe, just maybe, it’s your cognitive bias that is allowing month-old accounts to post endless fear-mongering pandemic posts.
Like this guy: https://news.ycombinator.com/submitted?id=MuchoMaas
It's a huge non sequitur to go from seeing something like that to thinking that the moderators are secretly in cahoots with your enemies.
Routinely, when people see moderation happening to accounts they happen to agree with, they overlook and excuse how those accounts were breaking the rules (no matter how extreme it was!) and jump to the conclusion that the mods must secretly be in cahoots with the other side. Of course, the other side feels exactly the same way. It's cognitive bias in both cases.
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