I see the same happening with a certain new EV that I won't name. It has a nice design, but often gets people stranded, outright bricked through OTA. To the point where dealers advise users not to perform OTA updates. Literal pieces falling off the car while driving. The need to call the tow truck after 2k miles is very common. In normal car terms, it's junk. But people fight tooth and nail to defend it. Exactly because of the 'tribal' thinking you mention. It's our 'tribe', so we close in.