You mean...the account privacy of someone pretending to be me?
Me: "So... you're charging what is my credit card, you've verified my identity, you acknowledge this order was placed in my name, and you're happy to take my money, but you won't tell me where 'my' order was sent?"
Sears(!): "Yes, that's correct".
Called the bank... got a 'fraudulent charge' form faxed(!) to me, which I filled out and sent back same day.
Not giving the shipping address to the “customer” is just dumb. I think it’s good to protect people from abusive spouses and parents, but if someone is using their credit card and impersonating them then that’s not quite right.
I also think it’s more likely to have identity theft than to have a spouse trying to find the new address where a mattress was sent.
My theory is that the store was trying to protect their sale and was gambling that with less info the real person would not be able to cancel the order. So short sightedness.
From the screenshots, I could identify other projects they worked on and other Upwork accounts they were using.
https://mtlynch.io/upwork-scammer/
tl; dr - I caught an Upwork freelancer blatantly copying other freelancers profiles. I reported it to Upwork, who said they'd handle it but couldn't tell me the details I reached out to the freelancer's other clients to tell them the freelancer was a fraud, and they said Upwork had never notified them.