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Re:Ev Williams to step down from Medium by layer8 on Tuesday July 12, 2022 @03:34PM (#32074632)
> both the author and reader is a customer of Medium > only the author is [Substack’s] customer

That suggests that Medium should be more reader-friendly than Substack, but it seems the opposite is true. I suspect that even when readers are nominally customers on Medium, they are really still just the product (in the sense of “if it’s free, you’re the product” — except it’s not free here).

Re:Ev Williams to step down from Medium by blairbeckwith on Tuesday July 12, 2022 @03:51PM (#32074810)
Most (all good?) authors will prioritize good reader experience as one of their own requirements, so a good reader experience comes naturally downstream from being author-first.