Re:A/B testing gets misused to juice metrics in the short term
by brianwawok on Tuesday July 12, 2022 @10:25PM
(#32078359)
The point of email marketing is to hit the right targets. If they overspray and hit 100000 wrong targets.., oh well, they lost 3 cents. So this overspray isn’t a sign that they are dumb, but they are effective.
My favorite thing is when the companies outsource the email marketing, so that it has absolutely zero relevance. I've been using the same online tax preparer for 10 years, and I've had exactly zero refunds, yet their emails during tax season always let me know that "my refund is waiting".