Online restaurant reviews (and doctor reviews) always skew negative because those who have had bad experience are left frustrated and impotent and a scathing online review is one of the few avenues open to them, while those who have had a good experience are unmotivated to write anything.

On a related note, I’ve been getting overwhelmed with “How’d we do?” after the fact online surveys lately - doctor visits, rental car, retail shopping - and I can’t help but wonder if along with actually trying to improve their services, these surveys act to manage the narrative. That if I can complain to them, I won’t complain to Google, yelp or TripAdvisor.