News for hackers. Stuff that matters.

A comment on Most employees say IT issues decrease workplace productivity, morale. Parent comment

Re:Most employees say IT issues decrease workplace productiv... by rrrrrrrrrrrryan on Sunday July 10, 2022 @03:38PM (#32048167)
They absolutely should force people to file tickets before helping them, if the IT department is understaffed (which is an entirely different problem).
[ Parent | on HN ]
Re:Most employees say IT issues decrease workplace productiv... by jedberg on Sunday July 10, 2022 @03:43PM (#32048217)
Understaffed or not, if you want to be perceived as a cost center that gets in the way, sure require tickets to do any work.

If you want to be seen as a force multiplier for the business that helps people get work done quicker, then actually help people and do the record keeping on your time, not theirs.

[ Parent | on HN ]
Re:Most employees say IT issues decrease workplace productiv... by Gibbon1 on Sunday July 10, 2022 @04:58PM (#32048961)
Yeah so you have people doing primary business work[1] doing the work of support people[1].

[1] Primary business, the shit the makes the money. [2] Support, shit that is done only to support #1.

[ Parent | on HN ]