The thread talks about preorders already sold via Shopify. Switching away doesn’t help with those.
Re:The dark side of Shopify
by LegitShady on Saturday July 09, 2022 @08:25PM
(#32040659)
they did switch - the issue were sales already made within shopify, and two charges to their account from shopify that shopify did not identify why they were taken such that the small business' bank considered them to be suspicious.
Put a banner up on your site saying the shop is down temporarily, rebuild a barebones version of the site just for ecom, etc.
Shopify needs to do better, but I can’t help but question the business decisions made by op.