I've been to their open office hours in NYC and, though we don't have a support contract, they were incredibly welcoming and helpful.
Re:Don't use MongoDB
by mschireson on Sunday November 06, 2011 @11:53AM
(#3203112)
Besides office hours in California NY and London we also have user groups in many cities http://www.10gen.com/user-groups and have (one day, very inexpensive) developer conferences frequently (next two in Dallas and Seattle).
We try to get as much face to face time with the community as possible. Check out 10gen.com/events and 10gen.com/user-groups.
Half the startups in NYC use mongo, but that might be cause they are connected to Union Sq Ventures
Re:Don't use MongoDB
by martin_sunset on Monday November 07, 2011 @03:40AM
(#3205484)
Or it might be because MongoDb really shines in the typical start-up use case...
I envy how all your (potential) customers are from California.