Re:Stores weigh paying you not to bring back unwanted items
by double0jimb0 on Thursday July 07, 2022 @12:08AM
(#32009784)
Successful merchandisers should establish a price point, customer demographic, and margin that maximizes their potential “good”(non-abusing) customers and controls/minimizes nefarious types.
Walmart’s fraud dept looks much different than Nordstrom’s I would suspect, but both know their respective landscapes and successfully navigate them.
Similarly, really pursuing shoplifters who are dealing in the hundreds of dollars of physical goods just isn't worth it -- because a seemingly high enough number of customers aren't malicious and do pay the bill with no hassle.
It must be so if a 1-5 cent margins can translate to enough sales to cover writing off the merchandise grifters want to get a hold of as well as torching the stuff that slips past QA.