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A comment on We are unable to refund mistaken purchases, and/or if you don't like the game. Parent comment

Re:We are unable to refund mistaken purchases, and/or if you... by doctor_lollipop on Thursday June 30, 2022 @01:31AM (#31928978)
I'm still upset with them: A couple of years ago, Linux support for Rust (the game) was discontinued and the publisher said that all Linux users would get a refund on Steam, regardless of play time. I tried several times but all my attempts at getting a refund were rejected.

Not much you can do - if the machines decide you don't get a refund, well, then you don't. I haven't bought anything on Steam since.

[ Parent | on HN ]
Re:We are unable to refund mistaken purchases, and/or if you... by chris_wot on Thursday June 30, 2022 @02:50AM (#31929376)
In Australia, take it to the ACCC. If the machine says no, then the ACCC goes to the machine’s owner and scares the living daylights out of them.
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Re:We are unable to refund mistaken purchases, and/or if you... by Benjamin_Dobell on Thursday June 30, 2022 @04:41AM (#31930067)
Only if there's the possibility of a massive fine involved. The ACCC receive FAR too many reports to action any more than a tiny percentage of them. More often than not they respond saying they can't confirm or deny any violation, but you should try mediation.
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Re:We are unable to refund mistaken purchases, and/or if you... by Handytinge on Wednesday July 13, 2022 @06:37AM (#32080890)
The threat of the ACCC is usually enough for international companies to provide the refund, in my experience. Link them to the Repair, Replace, Refund page[0] and you're good.

0. https://www.accc.gov.au/consumers/consumer-rights-guarantees...

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Re:We are unable to refund mistaken purchases, and/or if you... by mst on Thursday June 30, 2022 @05:17AM (#31930232)
Seperately from anything else, damn but is that a turn of phrase.
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Re:We are unable to refund mistaken purchases, and/or if you... by kadoban on Thursday June 30, 2022 @02:33AM (#31929281)
Wouldn't that be more the publisher's fault?
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Re:We are unable to refund mistaken purchases, and/or if you... by doctor_lollipop on Thursday June 30, 2022 @11:26AM (#31933772)
Hard to tell. It's Steam that refuses the refund, no idea how the decision is made. Apparently others managed to eventually get the refund by trying again and again; maybe I gave up too soon.
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Re:We are unable to refund mistaken purchases, and/or if you... by ecmascript on Thursday June 30, 2022 @04:58AM (#31930141)
Weird, it was the same for Rocket League and I was refunded without any issues. Steam has always been very nice to me regarding refunds.
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