Re:Ask HN: What news subscription is worth it?
by tootie on Friday June 17, 2022 @01:25PM
(#31781397)
There's no incentive to ever make cancellation easy nor any incentive to make cancellers feel valued.
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Re:Ask HN: What news subscription is worth it?
by indigochill on Friday June 17, 2022 @01:33PM
(#31781527)
Of course there is. If you piss someone off while they're cancelling, it's less likely you'll get repeat business. People cancel and then renew subscriptions on all kinds of things all the time.
Re:Ask HN: What news subscription is worth it?
by tgsovlerkhgsel on Friday June 17, 2022 @08:57PM
(#31786368)
Aside from making it much less likely that customers will return, it'll also lead to threads (and word of mouth) like this which will deter some, and if you overdo it, it even risks attracting regulation.
That may not be enough of an incentive to overcome the immediate benefit, but it's not nothing.