Kind of reminds me of stories of folks who need support with Google account issues - sometimes things like that just slip through the cracks. Google might have processes for typical cases, but if a weird corner case arises, it can be impossible to get someone to make an exception to help you.
I wonder if things would go the same way with centralized sales and repair processes ... "hey my new car is having this weird issue" ... "sorry the algorithm says everything is within spec, go away", rather than potentially being able to contact multiple independent dealership service departments until someone is able to reproduce/fix your issue.
https://old.reddit.com/r/carmax/comments/cx82v8/carmax_refus...
Kind of reminds me of stories of folks who need support with Google account issues - sometimes things like that just slip through the cracks. Google might have processes for typical cases, but if a weird corner case arises, it can be impossible to get someone to make an exception to help you.
I wonder if things would go the same way with centralized sales and repair processes ... "hey my new car is having this weird issue" ... "sorry the algorithm says everything is within spec, go away", rather than potentially being able to contact multiple independent dealership service departments until someone is able to reproduce/fix your issue.