I was actually going to make a comment about the refund part. That sounds absolutely terrible and doesn't match the tone they were trying to go with by saying "Only on Airbnb.". I mean the whole paragraph doesn't make any sense.

> If a guest can’t check into their home and the Host cannot resolve the issue, we’ll find them a similar or better home for the length of their original stay, or we’ll refund them.

This implies that the guest is already at the doorstep. Yeah, enjoy your stay in a shitty overpriced hotel, in the meantime we will try and refund the money over the next couple of days.