I think this is all a bit harsh. Compared to having to front up to the tax office or Centrelink or (in NSW) the RTA to do things, MyGov and the Service NSW system are a modern miracle.

You can quibble over what needs cutting/pasting or whatever on the ATO forms but the system it replaced (the execrable desktop app), the ATO MyGov interface is so far ahead it isn't even funny.

However, I've never had to deal with their helpdesk.