News for hackers. Stuff that matters.

A comment on I replaced my native iOS app with a cross platform web app and no-one noticed. Parent comment

Re:I replaced my native iOS app with a cross platform web ap... by throwaway2037 on Tuesday May 03, 2022 @05:48AM (#31246443)
When users raise an issue like this, I try to show empathy right away. I know they are already on edge thinking: "Am I the stupid one?" Of course, there are users with nothing but packing peanuts in their brains, but the good users with real brains... be good to them when they raise an issue!
[ Parent | on HN ]
Re:I replaced my native iOS app with a cross platform web ap... by tomcam on Friday May 06, 2022 @01:09AM (#31281533)
Same. My default position is that the UI is wrong, not the customer. Obviously not always true, but for me, a good working assumption.
[ Parent | on HN ]