Swedbank customers positive balance turned into negative due to an update

Re:Swedbank customers positive balance turned into negative ... by patall on Friday April 29, 2022 @07:31AM (#31203834)

What's a good bank in Sweden, if I may ask? My personal experience is several hours (literally) wasted with Nordea, each time ending with something trivial not working (as someone new in Sweden, i.e only setting up bankID). So far, my personal experience with banking here is several orders of magnitude worse than in Germany, even (or because) everyone is proud on it being soo much more digitalized.

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Re:Swedbank customers positive balance turned into negative ... by dcminter on Friday April 29, 2022 @07:52AM (#31203990)

I'm reasonably happy with SEB so far. I originally tried to get an account with SwedBank but they weren't interested until I had a personnummer (legally they're not supposed to refuse on this basis!) SEB were a lot more cooperative and set me up with a basic account (deposit for salary checks plus an ATM card) quickly. Most things seem to be fine through the website.

The one time I had to do some non-standard stuff they were pretty slow and a little disorganised, but it still seemed better than the UK banks I've used previously.

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Re:Swedbank customers positive balance turned into negative ... by Phurist on Friday April 29, 2022 @08:06AM (#31204095)

SEB is also quite a boomer bank? Still stuck with legacy numeric "usernames", manual limit changes from the office etc..

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Re:Swedbank customers positive balance turned into negative ... by cjg_ on Friday April 29, 2022 @08:15AM (#31204163)

Username is your national id number, not really something strange in Sweden for banking.

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Re:Swedbank customers positive balance turned into negative ... by sigio on Friday April 29, 2022 @11:18AM (#31206255)

OpenBank (part of Santander) also does this.... together with a 4 digit (only) password for internet-banking. Didn't know how fast I wanted to cancel that account after requesting it.

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Re:Swedbank customers positive balance turned into negative ... by hypostase on Friday April 29, 2022 @07:48AM (#31203969)

We went with Handelsbanken, because they were the first that let us sign up. So far seems OK. but I've not really done a detailed comparison.

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Re:Swedbank customers positive balance turned into negative ... by dagw on Friday April 29, 2022 @08:24AM (#31204239)

I've been very happy with SEB and have found their customer service pretty great, even with pretty complex requests.

The being said, living in Sweden before you get your digital ID set up and everything sorted out in all the right databases seems to be a massive pain. All my non-Swedish colleagues at work have bureaucratic horror stories of their first months in the country.

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