Customer service already acknowledged it's an error and should be fixed soon. This thread has huge amounts of speculation on why Amazon did this, when the likely answer is "oops crap I need to rollback that change"

Do you always trust what customer service say? What if they just told him that to make him go away and be next week's problem for some other call-taker? Either because they don't give a crap or because corporate told them to say this...

I'd like to live in your world where we can trust what others, and especially what a big corporation that's been shown to be a lying, thieving, scumbaggy one, say.

Because I’ve worked at a video game company for years, and gotten a good perspective on the value of speculation.

This one time our DC does network maintenance, we alert players of possible larger latencies on the coming weekend, and the playerbase is absolutely certain the latency comes from some mythical AI-based anticheat - and that we’ll announce a massive round of bans soon.

I’m not sure whose razor it should be, but essentially ”what if there is no conspiracy” should IMHO be the default mode. If you spot weird behaviour and the vendor acknowledges it as a bug, why presume it’s actually something nefarious?