We’re taking down the paywall on qz.com

Re:We’re taking down the paywall on qz.com by euroderf on Sunday April 17, 2022 @01:32PM (#31062545)

You made the mistake of engaging in their dialog. I find that what works is to simply keep repeating the phrase "I wish to cancel my subscription". When they ask you why you are canceling, and you repeat your phrase, they typically just say they are filling something in.

This single-mindedness unwillingness to engage in their dialog might be interpreted as rude. But then again, their scripting is absolutely exploiting your unwillingness to be rude. Screw that.

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Re:We’re taking down the paywall on qz.com by dazc on Sunday April 17, 2022 @01:55PM (#31062754)

You also run the risk that they will just hang up on you. Nobody gets a bonus for letting you go.

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Re:We’re taking down the paywall on qz.com by euroderf on Monday April 18, 2022 @05:26AM (#31068797)

That has not happened to me. I think an incentive for the agent might be, if it's clear you want out, they can save some time and get their calls-handled number up, by cutting out the pseudo-engagement malarkey.

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Re:We’re taking down the paywall on qz.com by blamazon on Tuesday April 19, 2022 @02:26PM (#31086907)

My experience with the Globe seemed to indicate the agents were being graded on how many script points they hit, not on the calls-handled-per-minute. If you think about them as a defense from bleeding subscribers this makes sense. Spending 10 minutes to attempt to save a year of recurring subscription is a good deal. You don't want the agents to be efficient and handle many calls per hour.

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