Re:We lost 54k GitHub stars
by kif on Friday April 15, 2022 @01:03PM
(#31042641)
At my company, we had like 3-4 steps, each with clear wording to cancel a subscription, and they had to type something in the end to confirm. Guess what? We still had tickets asking to restore their subscriptions :)
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I was mesmerised how the Japanese train operators (and perhaps other similar workers) have to follow checklists where they physically point[0] at everything they are doing even when they are alone.
Now I'm wondering whether this approach actually works.
I think that's a different matter. Using checklists to automate a task, and make sure you don't skip any is working. Random obstacles before dangerous acts IMO make little to no use.
Before destroying a house a checklist can ensure that they checked if there are anyone in the building (i seriously have no idea how they do that), but requiring them to stand on one leg with pinched nose, I don't think that'd have any use.