Inside the longest Atlassian outage

Re:Inside the longest Atlassian outage by linsomniac on Wednesday April 13, 2022 @11:50PM (#31023228)

Linear has offered free services to users impacted by Atlassian's outage through the end of the year. I took a look at it (we aren't impacted), and notice it can import tickets from Jira, and also has a "Jira Link" where you can use Linear as a kind of front-end to Jira if you aren't ready to go all in on Jira.

When we chose Jira, one of the points that was made was: If we decide to leave Jira, there will almost certainly be an importer from Jira to the new system. Which does seem to be true. We came to Jira from Fogbugz, and I spent the better part of a month writing tools to import our tickets and wikis. Jira had a Fogbugz importer, but it was horribly broken.

Looking at Linear, there is no such escape hatch, or indeed, searching the docs I saw no "export" or "backup" capability at all.

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Re:Inside the longest Atlassian outage by enra on Thursday April 14, 2022 @01:01AM (#31023563)

It's in the settings, "Import / Export" in the sidebar. We support CSV export or alternatively you can use the GraphQL API.

You're right we need add a page in the docs. It was only mentioned in few pages in passing. For now I added a section here until we can make a full page about it: https://linear.app/docs/workspaces#export-workspace-data

If you are looking anything else hit cmd+k to search the docs.

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Re:Inside the longest Atlassian outage by linsomniac on Thursday April 14, 2022 @10:41AM (#31027632)

Thanks for the reply. Linear looks pretty slick, I'll probably give it a try with the Jira Link, and get some experience with it without having to do a whole conversion plus get buyin from the rest of the team. We weren't impacted by the Atlassian outage, but Linear does seem to have a pretty compelling feature-set.

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