That’s my perspective. Reading your comment it feels like between the lines you don’t think this is as serious as other people. If you have a different perspective, could you come out and say it? Can you elaborate on why a “Global Head Of” isn’t a senior leader? Do you think this is an unfortunate tech outage that is to be expected from any b2b tech company of this size? If you did, I wonder how many people here would disagree with you. Implicitly, the person to whom you are responding does. “Business collapse” and “vegas party” do not look good getting caught in bed together.
Your point would come across much better if it wasn’t mixed with moral outrage. If you have alternative opinions please share them and back them up. Then you will have earned a little more of the massive amount of social capital you need to tell someone, in public and quite rudely, to do better.
My previous company lost customer data. Someone deleted a previous employee's account which surprise contained a production customer website. We didn't halt sales and outreach.
I mean RSA lost all of their encryption seeds in 2011. Every account was compromised. They still do sales today.
whether this is cancel culture not it definitely looks like finding an easy target to shout at
> Atlassian's Global Head of Customer Success probably should have been fired
I don't know who carries the true blame here, but calling for the resignation of a top manager isn't really unreasonable or immoral on the face of it.
The OC is directing us to information made public by Atlassian team members themselves. The OC did not make the information public. Anyone could find that information with little effort.
I’m not really sure why you attribute such intensity to the OC’s rather benign comments.
Can't blame support for something an engineer did.
Also posting a LinkedIn event photos with people's real names and pictures in a top post on HN along with provocative framing like "partying in Vegas" about this outage is pretty shitty. Atlassian is a big company and has a huge engineering and sales department, you have no idea if any of those people at the Vegas event had anything to contribute with the outage response. For example in your link there are literally people talking about some new mobile app their team is launching at the event, I doubt any of those people are involved in the outage response.
No one posting on HN unless they work at Atlassian in a leadership role is in any position to even start assigning blame, call for firings or publicly shaming people (the later of which you shouldn't be doing even if you 100% knew for a fact that they were at fault).
Do better.