Re:Inside the longest Atlassian outage
by systemvoltage on Wednesday April 13, 2022 @08:53PM
(#31022186)
Ok I agree with these failures, but don't you think that its a PR people problem? Perhaps executives and upper management? Sales people are just doing what they are supposed to do. Sell Atlassian products.
You and the person you're replying to are using the word "Sales" differently. GP is using it as "Sales Representative", a la Jim Halpert, whereas you're using it as "Outbound Sales", like Glengarry Glen Ross.
The Negative fall out was not due to the deletion of customer data, as the Story and multiple customers have stated the negative fall out was the SILENCE / lack of communications, which is Sales / Customer Service not engineering
As the comment I was replying to noted while engineering was trying to recover from what might possibly be the biggest outage in the history of the company Sales was partying and not handling customer communications
That (the failure to communicate with customers) should be a resume generating event of all leadership customer service / sales. It will not be because sales will simply redirect their failure on to engineering in the exact same manner you just have