Isn't "Not enough value at the 2X price." a bit hyperbolic? Most people would say a 60% cut is "around 50%". I'm not trying to criticize you, but there seems to be a systemic overreaction that I can't quite figure out.
It's not hyperbole, it's historical prices & rounding.
I was on a $4.99 1-DVD at a time plan. Then I was on an $8.99/month unlimited streaming plus 1 DVD (yeah, unlimited streaming is worth the extra $4).
Nov 2010 it up $1/month. Then this year it underwent mitosis , becoming two $8/month plans.
Yes, $16 is less than 2 * $9, but the process feels like a 2X increase in under a year.
I cancelled with the same logic you used. I too tried to let them know, but there wasn't a good option in their exit survey, which was actually biased to mask my actual opinion. Instead, I posted to my blog. [1]
So far as no partial refunds, I know their agreement says that, but I saw a partial refund to my credit card within a week of canceling.
Either one alone? Incomplete service.
Both? Not enough value at the 2X price.
We kept our subscription open until the day the price hike would hit us (How does Netflix get away with "the moment you cancel, your subscription ends, no refunds for partial months"?!?), then canceled completely.
I tried to send them feedback explaining our decision, but I could not locate a "contact us" via internet vs phone, and I didn't care enough to call them.