I see this line every so often that Patagonia will repair or replace damaged articles, but the one time I tried, I wasn't successful. I purchased a Tortentshell rain jacket and the laminate on the top of the hood started to peel after a year or so. I took it to a Patagonia store for inspection and they offered to recycle it for me. No repair, no free replacement, no offer of a discount on a replacement.

I wonder if this is a function of you bringing the item to a store. I contacted Patagonia online with a picture of the damage when I ripped my jacket on my chicken coop, and they had me send it in for a patch and restuff.

It's also possible that the type of damage to your gear (peeling laminate) was not repairable, but I would have at least expected a replacement.

I tore my puff jacket on a door handle. They refilled, patched, stitched it back up.

Same. My dog sliced open the sleeve, and I was about to stitch a crappy fix myself until I saw their policy when googling. Got it back and looks good as new. I’m picky and I was fairly impressed.