Re:Tell HN: There needs to be a “right to speak with a human”
by joshuamorton on Saturday March 26, 2022 @04:22PM
(#30815040)
But see this is my point, it's not just about "speaking to a human", it's about having an empowered ombudsperson who can circumvent the normal systems of authority at the company to resolve user issues for certain people.
That's a much, much, much bigger ask than just "speaking to a human".
That's a much, much, much bigger ask than just "speaking to a human".