Re:Tell HN: There needs to be a “right to speak with a human”
by Handytinge on Monday April 04, 2022 @09:39PM
(#30914310)
> For one "If you wanted to use GitHub, you'd have to get a paid account" is not that ridiculous. It's how businesses worked since the dawn of time: people paid to get their services. If GitHub and every other "selling eyeballs" business is forced to come back to that, that's a win in my book.
It's not a win for the hundreds of millions of people in poorer countries who cannot justify the costing. The free account model has massive value to an unimaginable number of people in the world, whereas to those like you and I it's of minor benefit.
Places where you "don't pay" still have certain regulations they need to pass.
If you give free food to people on the street (for some marketing event or charity or whatever) you still need to pass the cost of sanitary inspections and such.
>Or how about GitHub? If they were obligated to provide phone support to anyone with an account, their only option would be to disable all free accounts. If you wanted to use GitHub, you'd have to get a paid account. The whole idea is ridiculous
They way you've framed it, perhaps. Or maybe not.
For one "If you wanted to use GitHub, you'd have to get a paid account" is not that ridiculous. It's how businesses worked since the dawn of time: people paid to get their services. If GitHub and every other "selling eyeballs" business is forced to come back to that, that's a win in my book.
Second, notice the strawman phrasing: "If they were obligated to provide phone support to anyone with an account". How about them being forced to giving it to anyone with a PAID account?