Tell HN: There needs to be a “right to speak with a human”

Re:Tell HN: There needs to be a “right to speak with a human” by dmd on Thursday March 24, 2022 @11:40AM (#30791426)

But people are specifically saying it doesn't have to be for money. If I've made some open source tool that people use for free, do I really need to provide phone support - also for free?

[ Parent | on HN ]

Re:Tell HN: There needs to be a “right to speak with a human” by rkangel on Thursday March 24, 2022 @12:06PM (#30791807)

You're not providing a service though are you? You're providing intellectual property for people to do things with.

[ Parent | on HN ]

Re:Tell HN: There needs to be a “right to speak with a human” by dmd on Thursday March 24, 2022 @12:17PM (#30791976)

And if I throw an instance of it up on my web server that runs on a raspberry pi next to the cat litter in my basement? Now do I need to provide phone support to the world?

[ Parent | on HN ]

Re:Tell HN: There needs to be a “right to speak with a human” by DiggyJohnson on Thursday March 24, 2022 @03:03PM (#30794060)

Minimum headcount requirement would render this irrelevant, and make sense in the spirit of the regulation.

[ Parent | on HN ]