Re:Tell HN: There needs to be a “right to speak with a human”
by OJFord on Thursday March 24, 2022 @09:56AM
(#30789806)
I often make a point of vocalising my frustration/description of what's going wrong, just in case...
Recently I had to type a number when I thought I'd been prompted to speak it, for example. Then when I did type it, there was no way to correct an error (account number & DoB, seemed like it might be critical), so I had to hang up and try again.
Recently I had to type a number when I thought I'd been prompted to speak it, for example. Then when I did type it, there was no way to correct an error (account number & DoB, seemed like it might be critical), so I had to hang up and try again.