Re:Tell HN: There needs to be a “right to speak with a human”
by yesenadam on Thursday March 24, 2022 @09:48AM
(#30789688)
And (in Australia anyway) you have to listen to a machine say "This call may be monitored for quality" - but they don't "monitor" the awful 5-45 minutes of waiting, then pressing buttons, more waiting etc to eventually get through to a real person – the low quality half of the call, from the customer's perspective. I hate that.
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Re:Tell HN: There needs to be a “right to speak with a human”
by OJFord on Thursday March 24, 2022 @09:56AM
(#30789806)
I often make a point of vocalising my frustration/description of what's going wrong, just in case...
Recently I had to type a number when I thought I'd been prompted to speak it, for example. Then when I did type it, there was no way to correct an error (account number & DoB, seemed like it might be critical), so I had to hang up and try again.