I had the same experience - it almost seemed like they didn't actually care what my results were. It seemed like a big front for a sales pitch. My other problem with lofta and OPs product is its a disposable one night thing. The night I did my lofta I slept like shit - tossing and turning, got so little sleep my lofta wouldn't let me end the session so I had to sit awake with it on. These tests shouldnt be one night things! They should accumulate the data over a week or so.