Re:What Happened with Tyler Technologies
by TranquilMarmot on Monday March 21, 2022 @05:27PM
(#30759914)
You hit the nail on the head- when I used to work for Tyler, the thing that stood out to me was how ingrained they were in so many government systems. Their software isn't great, but they have the momentum of already having sold and been installed everywhere. It's a lot easier for a government agency to increase the spending on a contract with an existing vendor than it is to find a new vendor.
Re:What Happened with Tyler Technologies
by SOLAR_FIELDS on Friday March 25, 2022 @07:55PM
(#30808084)
To elaborate on your comment, which is absolutely 100% true, new vendors that require a certain amount of spend (basically any tech company selling you a decent sized system that does anything transactional is probably going to fall under this) usually require the municipality performing an RFP and it's a months long process to implement that and it requires a bunch of approvals up the chain. It's a pain for everyone involved, both the vendor and the bureaucrats in charge of selection. Once a vendor like Tyler that does everything is in, getting a new system from them is instead usually little more than a line item in the budget.
Municipalities operate about 20 years behind everyone else. For example: asking for AI to determine when grass needs to be cut in medians is just unrealistic when most municipalities don't have the expertise or budget to even produce a functioning mobile platform for their base website.
I disagree with the sibling comment about the data export problem. I worked for a city and getting data in and out, while a hassle, isn't really too tough. Tyler and many other vendors are very lazy with their protections (as clearly evidenced by subject line) and with a bit of know how even very early on in my career I had no issues getting the keys to the city.